Refund policy

We want you to be completely happy with your Magic of Disney Art shopping experience. You may inform us you wish to return your purchase within 14 days of receipt and then must ensure the purchased item(s) is/are returned to us within a further period of 14 days. We will provide a full refund of the purchase price minus the costs and charges we incurred in sending the item(s) to you. Please note that the item(s) must be in its/their original condition and still sealed within its/their original packaging. You are responsible for the return postage costs (unless the return is a result of our error), and we recommend you send any items back to us via an insured, traceable delivery service in case of loss or damage. This refund policy does not affect your statutory or legal rights. Certain items, including custom-framed and/or custom-ordered special limited edition fine art and limited edition studio art pieces will be subject to a discretionary restocking and service charge of up to 20% of the total order value. This fee is non-refundable and will reflect the expenses we incurred in connection with the performance of your order. Some special/custom ordered items are NON-REFUNDABLE and we cannot accept returns – this includes all custom-produced hand-embellished fine art giclees and pieces of art ordered with custom-styled studio framing, in addition to specially ordered pieces or pieces sold by a private seller via Magic of Disney Art as an intermediary. All limited edition art that has been gallery-wrapped, stretched and/or framed is non-returnable, as this is completed on a bespoke and custom/individual basis for you. You cannot complain that you do not like the frame style if you did not contact us before placing your order to verify the frame style that your art piece is framed in.

Damages – For limited edition items, you MUST sign for your delivery as “unchecked” or “damaged” if you have not physically opened the box and reviewed the artwork, in front of the courier deliverer, to ensure it is not damaged. We cannot accept liability for any damaged orders if you have failed to sign for the delivery as “unchecked” or “damaged”. If you have signed for your order as “unchecked” or “damaged”, and the order is damaged, we will refund your order in full – or send a replacement – within 14 business days of receiving the damaged order back to us. Your return postage costs will be refunded and there will be no additional postage charges for sending the replacement. However, you must notify us of your damaged order within 48 hours of it being delivered. After this time, any replacement or refund is at our discretion and may include a service charge reflecting our costs in connection with the performance of your order.

Cancellation Policy – Our customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item has been delivered. To cancel your purchase within the seven working day cooling-off period, please email us at sales@magicofdisneyart.co.uk – and we will then issue you with a returns authorisation code.Please package the relevant item(s) securely and send it to us with your returns authorisation code number so that we receive it within seven working days of the day after the date that we issued you with the returns authorisation code. Please note that we cannot accept returns if you deliver them to us by hand. For your protection, we recommend that you use an insured delivery service. We are not responsible if the item gets lost in a postal system. FRAMED ITEMS AND INDIVIDUALLY ORDERED CUSTOM-STYLED LIMITED EDITIONS AND FINE ARTWORK ARE EXCLUDED FROM THIS POLICY.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged, defective or different to the item ordered. If we do not receive the item back from you with the delivery slip, we may arrange for the collection of this from your residence – at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item together any delivery charges you have paid to us. Refunds will be made via a credit refund back to the credit or debit card used for the purchase. Refunds cannot be made via cash or cheque.